摘要
近年来移动设备发展迅速,一定程度上改变了人们信息获取、交易和生活习惯,也为保险公司的保险服务提供、内部经营等方面带来更为高效的处理模式。文章从车险经营环节分析这个角度,就移动终端如何在车险经营中应用展开讨论。
In recent years, the rapid deveIopment of mobiIe devices, to some extent, changed the way peopIe access to information, transactions and habits, but aIso for insurance companies to bring insurance services provision, internaI management and other aspects more ef icient processing mode. This articIe wiI anaIyze from the perspective of the vehicIe insurance business segment, and discuss how to use mobiIe terminaIs in insurance operations.
关键词
车辆保险
移动终端
保险理赔
客户服务
vehicle insurance
mobile terminal
insurance claims
customer service
