摘要
在分析读者满意度意义及其相关因素的基础上,结合实际情况探讨了读者满意度评价要素的组成,提出了基于AHP模糊综合的读者满意度评价模型,并且详细介绍了评价模型的实现方式。
On the basis of analysis the importance of satisfaction of reader and interrelated elements,this paper discuss the composition of the evaluation factors of the satisfaction rate of the readers combined with the actual situation, proposes a valuation model for satisfaction of reader based on analytic hierarchy process and fuzzy comprehensive evaluation method, and introduced the implementation of the model of evaluation algorithm in detail..
