摘要
Based on the general design principles and index analyses of Customer Satisfaction Index(CSI),this paper describes the CSI index design and CSI system of Internet information services in detail,and introduces several methods of how to determine the weights of CSI indexes of Internet information
Based on the general design principles and index analyses of Customer Satisfaction Index(CSI),this paper describes the CSI index design and CSI system of Internet information services in detail,and introduces several methods of how to determine the weights of CSI indexes of Internet information services
出处
《情报理论与实践》
CSSCI
北大核心
2002年第4期312-313,264,共3页
Information Studies:Theory & Application
