摘要
讨论有线电视运营维护中影响客户服务工作的因素,对提升维护人员素质、健全维护制度、提高技术能力、促进运营维护水平提升的方法进行探讨。
It discussed the influence factors of customer service work in CATV operation and maintenance. And the methods of how to improve maintenance staffs personnel quality, perfect maintenance system, improve the technical capacity, promote the operation and maintenance level is also discussed.
出处
《中国有线电视》
2014年第7期871-874,共4页
China Digital Cable TV
关键词
有线电视
网络维护
客户服务
CATV
network maintenance
customer service