摘要
公共部门的质量奖起源于私营部门的质量奖,经历了从企业管理到政府创新再到专业化公共服务奖的三个发展阶段。本文描述国内外公共服务质量奖的兴起、沿革与现状,剖析国外四个典型的公共服务奖项——"联合国公共服务奖"、"欧洲公共部门奖"、"美国政府创新奖"、"加拿大卓越公共服务奖"的设计与实施及其经验,并指出其对我国专业性公共服务质量奖项设计与实施的可供借鉴之处。
Public Service Quality Awards are rooted in Quality Awards in the private sector. They have changed from business management to government innovation. And then, it gradually developed into the stage of professional Public Service Awards. This paper review the rise, evolution, and present situation of Public Service Quality Award. In addtion, it analyzes the design, practice and experience of four typical foreign public service awards, ＂the United Nations Public Service Awards, the European Public Sector Award, Innovations in American Government Awards and Public Service Award of Excellence＂. Finally, the inspiration for the design of professional public service quality award for China is pointed out.
出处
《湘潭大学学报（哲学社会科学版）》
CSSCI
北大核心
2014年第4期7-12,共6页
Journal of Xiangtan University:Philosophy And Social Sciences
基金
国家自然科学基金项目"公共服务质量持续改进机制的研究"(编号:71273218)
厦门大学"哲学社会科学繁荣计划"之公共管理与公共政策项目阶段性成果
关键词
公共服务
质量
公共服务质量奖
public service
quality
Public Service Quality Awards
