以“4S”管理法创新供电企业窗口服务

Initiate power supply industries window service with‘4S' method

根据多年服务于一线窗口的经验,以做强、做亮、做实、做优窗口服务为目标,介绍江苏无锡供电公司深入开展以Study(学习)、Smile(微笑)、Speed(高效)、Satisfaction(满意)为主题的"4S"服务品牌管理活动。通过"4S"管理活动,提高窗口服务人员的服务意识和服务能力,提升客户满意度,实现国家电网公司"你用电、我用心"的服务宗旨。

According to many years service in the front line of the window, with so stronger, so bright, so real, so gifted window service as the goal, Wuxi power company carries out deeply to ‘4S＇ service brand management activities. By 4S management ac- tivities, it enhances service awareness and service capabilities of windows service personnel, improves customer satisfaction and achieves state grid company ＂you use electricity and we work in heart＂ service.