5Sami KErn~i ( 2004 ), "Analysing customer satisfaction and quality in construction - the case of public and private customers"[J]. Nordic Journal of Surveying and Real Estate Research - Special Series, 2004 ( 2 ): 67-80.
6Song, J. B. , Y. Liu, and D. R. Song, Multi-grade Fuzzy Comprehensive Evaluation of BOT Projects Service Quality Based on Fuzzy Entropy Weight Coefficient Method[C]. 2012 Fifth International Conference on Business Intelligence and Financial Engineering, 2012: 556-560.
7Hossam-Eldin Abd-Elazim Elsharkawy ( 2007 ), "The effectiveness of service quality in meeting customers satisfaction in construction industry in egypt application on contractors at egypt's north coast from kilo 47 to 90"[C]. Twelfth International Colloquium on Structural and Geotechnical Engineering 12th ICSGE 10-12 Dec, 2007 Cairo - Egypt.
8Parasuraman, A., Zeithaml, V. and Berry, L. "SERVQUAL: a multiple-item scale for measuring consumer per-ceptions of service quality"[J]. Journal of Retailing, 1988 ( 64 ): 12-40.
