企业社会责任对员工角色外行为的影响机制

The Influence Mechanism between Corporate Social Responsibility and Employee Extra-role Behavior

文章旨在揭示企业社会责任对内部利益相关者的行为的影响效果及影响机制,为此,把员工角色外行为作为结果变量,把员工关于企业社会责任的共享知觉(企业社会责任)作为自变量,把员工对组织的信任(组织信任)作为中介变量,探讨企业社会责任对员工角色外行为的直接影响,以及组织信任在两者之间的中介效应。通过对80家企业的696名在职员工进行问卷调查,采用多层线性模型技术对样本数据进行统计分析,文章研究发现,员工关于企业自发责任(针对社会和非社会组织、消费者和员工的责任)的共享知觉对员工角色外行为有显著的影响,而且组织信任在两者关系中起部分中介作用,相反,员工关于企业基本责任(对政府的责任)的共享知觉对员工角色外行为的影响不显著,对组织信任的影响也不显著。基于研究结论,文章提出了相应的管理建议和未来的研究方向。

This article aims to reveal the influence mechanism of corporate social responsibility on the behavior of internal stakeholder. With employee extra-role behavior as result variable, the employee＇s common perception of corporate social responsibility （corporate social responsibility） as independent variable, employee＇s trust towards the whole organization （organizational trust） as meditative variable, this paper emphatically discusses the main effect of corporate social responsibility on employee extra-role be- havior, and the mediating effect of organizational trust between corporate responsibility and employee extra-role behavior. Using the data of 696 employees from 80 companies and HLM analysis technique, this research finds that employee＇s common perception of corporate spontaneous responsibility （including responsibility to social and non-social organization, responsibility to consumer, and responsibility to employee） has positive significant effect on employee extra-role behavior, and the organizational trust partly medi- ates the relationship between them. On the contrary, this research finds that employee＇s common perception of corporate basic re- sponsibility （ responsibility to government） has insignificant effect on employee extra-role behavior and organizational trust. Based on the research results, this article puts forward some management suggestions to organizational executives and some future research direction suggestions to scholars.