美容心理咨询对提高初诊患者满意度和手术意向的研究

Study of cosmetologic psychological consultation on improvement of newly diagnosed patient satisfaction and surgery intention

目的:探讨美容患者术前心理咨询经历对初诊患者满意度和手术意向的影响。方法:将2013年6月～2013年9月在我中心进行美容心理咨询的初诊患者300例为研究对象,随机分为实验组和对照组,分析两种咨询方法对患者术后满意度及手术意向上的改变与影响。结果:300例初诊患者在年龄、性别、受教育程度等方面比较无统计学意义(P>0.05),具有可比性。实验组咨询人数150人,手术人数110人(73.3%),增加手术人数48人(43.6%);对照组咨询人数150人,手术人数62人(41.3%),增加手术人数15人(24.2%)。术后3个月自评,实验组手术人数110人,满意100人(91%),差10人(9%);对照组手术人数62人,满意50人(80.6%),差12人(19.4%),组间比较差异有统计学意义(P<0.05)。结论:术前个性化,全面、客观、真诚的心理咨询服务能够改变和增加美容患者术前手术方案和意向,同时也增加了美容患者对手术的满意率,是医学美容手术前值得重视的环节。

Objective To study the effect of cosmetic patients＇ satisfaction and surgery intention on those newly diagnosed by preoperative psychological counseling experienc. Methods 300 cases of cosmetologic patients with newly diagnosed were studied in the June 2013 to September 2013, randomly divided into experimental group and control group and two methods of consultation were analysed on patient satisfaction and after change in intention and effect of the operation. Results There were no statistically significant among 300 patients of newly diagnosed with respect to age, gender and education （P〉0.05）. There were 150 persons asking for consultation in the experimental group and 110 persons carring out surgery （73.3%）, increasing the number of operation 48 （43.6%）; 150 persons for consultation in control group, there were surgery patients 62 （41.3%）,increasing the number of operation 15 （24.2%）. With self - assessment three months after surgery, of 110 patients carring out surgery in experimental group there were persons 100 feeling satisfied （91%）, poor 10 （9%）; In the control group there were 62 persons choosing operation, the number of people satisfied was 50 （80.6%）,poor 12 （19.4%）.There was statistically significant by comparison of differences between the groups （P〈0.05）. Conclusion Preoperative personalized, comprehensive, objective and sincere consultation services can change and add beauty in patients before surgery programmes and intentions, also increases the rate of satisfaction with surgery in patients with beauty, and will be a medical cosmetic surgery important part.