客户服务系统在售后服务中的运用

Use Customer Service System in the After Sale Service in

客户服务系统是为我公司牵引装备客户服务部门提高售后服务能力、办公效率、信息化水平而建设的管理信息系统,从而以规范管理、高效率、及时响应面对当前客户对售后服务越来越高的期望和要求。系统设计以"高起点、高要求、高标准"为导向,基于"规范流程、优化业务、及时响应"原则,建设客户服务管理系统信息平台,进而形成售后服务管理的标准规范,形成一个真正体现"服务价值"精髓的售后服务运营平台。

customer service system is a management information system for my company customer service department to improve traction equipment after sale service ability, work efficiency, informationization level and construction, and in the face of the customer to the after sale service is more and more high expectations and demands to standardize the management, efficient, timely response. The system design is based on ＂high starting point, high demand,high standards＂ as the guidance, based on ＂the standard process, optimize the service, timely response to＂ principle, the construction of service management information system and the formation of customer, customer service standard specification for service management, the formation of a truly embody the ＂service value＂ the essence of the after sale service operation platform.