开展优质护理服务对普外科护理质量的影响

Effect of high quality nursing care on nursing quality in the Department of General Surgery

目的分析普外科临床护理中开展优质护理服务对护理质量的影响效果。方法随机将本院收治的普外科住院患者400例均分为研究组与对照组,对照组采取常规护理,研究组给予优质护理服务,对比分析两组的护理效果,比较两组患者住院期间护理满意率、健康教育知晓率、不良反应事件发生率。结果研究组患者住院期间满意率为97.50%,对照组为85.00%,研究组住院期间满意率明显高于对照组(P<0.01);研究组患者健康教育知晓率为92.00%,对照组为80.00%,研究组健康教育知晓率明显高于对照组(P<0.05);研究组不良反应发生率为1.50%,对照组为12.00%,研究组不良反应发生率明显低于对照组(P<0.05)。结论普外科临床护理中开展优质护理服务,可以明显提高患者对护理的满意度、健康教育知晓率,并有效降低不良反应事件发生率,值得借鉴。

Objective To analyze the effect of high quality nursing care on clinical nursing quality in the department of general surgery. Methods 400 cases of patients who were admitted to the department of general surgery in our hospital were randomly allocated to a research group and a control group.The control group were received regular nursing care, while the research group were received high quality nursing care.Nursing effects were compared and analysed between the two groups,patients’satisfaction rate towards nursing care during their hospitalization,awareness rate of healthy edu-cation and incidence of adverse events were evaluated. Results Satisfaction rate during hospitalization was 97.50% in the research group,higher than 85.00%of the control group （P〈0.01）;awareness rate of healthy education in the research group was 92.00%,higher than 80.00%of the control group （P〈0.05）;incidence of adverse events in the research group was 1.50%,lower than 12.00% of the control group （P〈0.05）. Conclusion High quality nursing care in clinical nursing in the department of general surgery helps significantly increase patients’ satisfaction towards nursing care,awareness rate of healthy education,and effectively reduce the incidence of adverse events,which is worthy of application.