摘要
针对客户投诉管理系统的设计目标,讨论了构建思路,分析了构成系统的主要功能,提出了一套可行的技术解决方案,其中重点论述了实现管理系统中用到的关键技术。所提出的方案在实际项目中得到应用,同时对构建各类客户投诉管理系统具有一定的参考价值。
Due to the design goals of the customer complaint management system, the ideas of the system are discussed and the main function of the system is analyzed. Next we proposed a set of feasible technical solutions. Finally, some key implement technologies of the system is also described. At present, the scheme not only has been applied in actual project, but also has some reference value to build all kinds of customer complaints management system.
出处
《电脑与信息技术》
2014年第4期54-57,共4页
Computer and Information Technology
