基于符号互动论视角的医患沟通分析

Analysis of Doctor- patient Communication with the Perspective of Symbolic Interactionism

符号互动论是当代社会学的主要流派之一,社会学家运用符号互动论致力于社会行为、人际关系的研究。医患关系是社会人际关系中的重要组成部分,从微观层面看,医患关系是一种医务人员与患者之间面对面的互动关系。本文基于符号互动论视角,对南京市某三甲医院近3年的医患沟通案例进行深入分析,积极探寻医患沟通问题产生的原因,并提出改善医患互动关系的合理化建议,即领悟与扮演好社会角色,关注非语言符号的运用,鼓励双向交互式沟通,掌握沟通的策略技巧。

Symbolic interactionism is one of the main schools of contemporary sociology. Sociologists use symbolic interactionism to study the social behavior and interpersonal relationship, The doctor - patient relationship is an important part of social relationship. On the micro - level, it is a face -to -face interaction between medical staff and patients. In this paper, based on the perspective of symbolic interactionism, we analyze the doctor - patient communication cases in one grade A hospital of Nanjing in nearly three years, actively explore the reason of the communication problem, and finally put forward reasonable suggestions to improve the doctor - patient interaction, including realizing and playing the social role well, using non - word symbolic more, encouraging the face - to - face interaction communication and grasping the countermeasure methods of communication.