基于用户期望感知的数据库资源质量研究——以CNKI数据库为例

Research on the Quality of Database Resources Based on the Expectation Perception of Users

文章以CNKI数据库为研究对象,对信息资源各质量维度进行用户调查,运用均值分析、独立样本t检验以及IPA理论对数据库资源质量的绩效感知和重要性期望感知的差异进行分析。通过数据分析得出用户对数据库资源质量的重要性期望感知与绩效感知存在显著性差异,其中"检索结果全面性"和数据库文献收录的"时滞性"是目前需要重点解决的问题,同时还为数据库资源的建设提供了相关的建议。

Taking CNKI Database as the research object, this paper carries on the user investigation for each quality dimension of information resources. The paper uses mean value analysis, independent sample t-test and IPA theory to analyze the difference be- tween performance perception and importance expectation perception of the database resources quality. Through the data analysis, it concludes that the importance expectation perception and performance perception of users for database resources quality have signifi- cant differences, in which the ＂comprehensiveness of retrieve results＂ and the ＂delay＂ of database literature are the key problems to solve. The paper also provides suggestions for the construction of database resources.