摘要
“对客服务”是一个过于频繁使用的术语，它指当今商业领域中获取或给予的一切经验。但是“对客服务”对你我的意义也许有所不同，我们所期待和能够容忍的客户服务也可能有所差异。奇怪的是当我们处在很多服务业的终端时，大多数人都在容忍，这也是我提出“容忍”的原因。我们之所以会排很长的队是因为企业没有安排足够的人员收银。我们找了一条又一条通道，才发现一个员工，让我们可以询问某种产品在哪里或者该商店中是否有我们所需要的特定商品。这已经成为一种常态了，最糟糕的是我们愿意接受它。
＂Customer Service＂ is a term that too frequently is used as a catch-all for the experience received or given in today＇s business world. But what customer service is to me may be different from what it is to you and what you expect, or tolerate. It＇s strange that I mention tolerate since that is exactly what most of us have been doing when we are on the receiving-end of many service businesses. We wait in long lines because the business didn＇t schedule enough staff to work the cash registers. We search down aisle after aisle to find an employee so we can ask where something is or if they have a particular product in store. This has become the norm and worst of all we have been willing to accept it.
