基于IPA方法的非中心城市酒店一线员工满意度研究

Study on the Front-line Employees' Satisfaction of Star-hotels in Non-central Area Based on IPA:A Case Study of Mianyang City

酒店业普遍存在一线员工工作满意度过低的问题,导致一线员工频繁地跳槽,人才流失严重,影响了整个酒店业的发展。在如今一线中心城市尚且存在高度"用工荒"的情况下,非中心城市的星级酒店如何留住一线员工?本文通过对市级不同星级酒店的实地调查研究以及对个别酒店领导的访谈,通过IPA方法分析了影响一线员工工作满意度的具体因素。

There generally exists a low job satisfaction of the workers at the production line in hotel industry, and it leads to employees＇ frequent job-hopping and serious brain drain, which affects the development of the entire hotel industry. Considering the ＂labor shortage＂condition in the first line center cities, how to retain the front-line staff of starred hotels in non-central cities is a matter that must be taken into account. In this paper, by means of the field research in secondary and tertiary cities as well as interviews with leaders of individual hotels, the author analyzed the specific factors affecting staff＇s job satisfaction by the IPA method, and proposed the specific measures to improve front-line staff＇s job satisfaction.