领导情绪劳动对员工组织认同的影响研究——变革型领导的中介作用

Research on the Effect of Leader Emotional Labor on Organizational Identification——Mediating Effect of Transformational Leadership

基于中国文化情境,使用跨层次分析方法考量领导情绪劳动对变革型领导和员工组织认同的影响。结果表明:浅层行为与组织认同负相关,深层行为、真实情绪表现分别与组织认同正相关;变革型领导在领导情绪劳动与员工组织认同关系中起部分中介作用;领导成员交换关系在变革型领导与员工组织认同之间起调节作用。因此,企业领导宜调节自己的情绪和塑造自己变革型领导风格,增强员工组织认同感,提升管理效率。

Based on the situation of Chinese culture, the hierarchical analysis method was used to exam the effect of emotional labor on transformational leadership and organizational identifica- tion. The results showed that surface acting was negatively related to organizational identification. Deep acting and the display of genuine emotions were positively＇ related to organizational identification. Transformational leadership mediated the relationship between leader emotional labor and organizational identification. Leader member exchange moderated the relationship between transformational leadership and organizational identification. According to the result, in order to strengthen the staff organizational identification and improve management efficiency, managers should adjust their own emotion and shape their transformational leadership style.