网络论坛中护理投诉原因分析及防范

The Cause Analysis and Prevention of the Complaints on Nursing in Internet Forums

网络论坛已成为患者表达意见、反映问题的重要途径。医院重视网络论坛反映的问题,通过分析引发网络护理投诉的原因,采取防范措施,有效预防护患纠纷,构建和谐护患关系。

Internet forums have become an important way for patients to express their dissatisfaction and complaints. Hospital should pay attention to the problems raised in the internet forums, and analyze the cause of complaints so as to take measures to prevent nurse-patient disputes effectively and build a harmonious nurse-patient relationship.