首问负责制在儿科病房中的应用

First inquiry accountability system in pediatrics wards

目的:总结首问负责制在临床护理工作中的应用效果,提升护理服务品质。方法:将2012年1-6月绍兴第二医院儿科病房收治的患者1020例作为常规组,给予常规服务;2012年7-12月收治的患者1121例作为"首问负责制"服务组,对其进行"首问负责制"服务。采用SPSS13.0统计软件包统计分析推行"首问负责制"服务前后患者满意度及护士解决问题能力提高情况。结果:"首问负责制"服务组的患者满意度调查明显高于常规组,P<0.05,差异具有统计学意义。结论:"首问负责制"服务的开展具有必要性,提升了护士的综合素质和患者对护理工作的满意度。

Objectives： To assess the impact of first inquiry accountability system in clinical nursing and to promote nursing quality. Methods： 1020 inpatients from Jan to June in 2012 as control group and gave routine service and 1121 inpatients from July to Dec. in 2012 in pediatrics department in Shaoxing the Second Hospital as treatment group and gave first inquiry accountability service. The differences of patient satisfaction rate and the nursing skill promotion before and after implementing first inquiry accountability system were analyzed by SPSS13.0. Results： It showed that the patient satisfaction rate in treatment group is significant higher than that of control group（p〈0.05）. Conclusions： It is necessity to develop first inquiry accountability system, which can improve nurse’s capacity and promote patient’s satisfaction.