综合性中医院后勤满意度测评体系建立与实证分析

Empirical analysis on logistic satisfaction measure system in general Traditional Chinese Medicine Hospital

通过文献循证研究、专家咨询及多维度分析,在门诊病人、住院病人和医务人员3类人群中进行指标重要性评价调查,确定指标维度、指标群,初步构建出后勤满意度指标体系。并以广东省中医院为例,通过预调研和实证研究,制定出针对性的整改措施,从而提升中医院后勤服务质量,深化中医院的服务内涵,为中医药强省建设做出贡献。

By methods of literature review, expert consultation and multi- dimensionality analysis, key index evaluation investigation were carried out among outpatient, inpatient and medical staff to find key index dimensionality, index system and make logistic satisfaction index system. By empirical analysis in Guangdong Provincial Traditional Chinese Medicine Hospital, countermeasures were implemented to improve logistic service quality and deepen service connotations.