人文关怀同质化管理在肿瘤内科中的实践及评价

The Practice and Evaluation of Homogeneity Management for Humanistic Care in Internal Medicine Oncology

[目的]探讨人文关怀同质化管理在肿瘤内科服务中的实践及效果。[方法]成立人文关怀小组,建立一套适合肿瘤病区优质服务同质化管理要求的人文关怀内容及考评标准,通过对护士实行人文管理、加强配套系统支持、营造"人文关怀"的肿瘤护理服务氛围,分析管理效果。[结果]实施人文关怀同质化管理一年后,护士的工作满意度和患者对护士服务满意度均得到提高(98.6%vs 80.6%,98.6%vs 94.0%),实施前后比较差异均有统计学意义(P<0.05)。[结论]人文关怀同质化管理,有利于提高区域护士综合素质和工作满意度,融洽护患关系,提高患者满意度。

[Purpose] To explore the practice and effect of homogeneity management for humanistic care in internal medicine oncology. [Methods] Set up humanistic care team,establish a set of humanities content and evaluation standard required by suitable for tumor ward service homogeneity management,through implement of humanistic management to nurses,reinforce of the supporting system support and creating a ＂humanistic care＂ oncology nursing service atmosphere to investigate and analyze management effect. [Results] A year after implementing humanistic care homogeneity management,the nurse＇s job satisfaction and patient to nurse＇s service satisfaction was improved（96.8%vs 80.6%,96.8% vs 94.0%）,comparison before and after the difference was statistically significant（P〈0.05）.[Conclusions] Humanistic care homogeneity management is conducive to improve regional nurses comprehensive quality and job satisfaction,the relations between nurses and patients become more harmonious and improve patient satisfaction.