高校图书馆数字参考咨询服务探析

Library Digital Reference Service in Universities

随着信息技术、网络技术和移动通信技术的快速发展,高校图书馆参考咨询服务逐渐向着数字化、网络化和移动化的方向发展。本文根据图书馆数字参考服务的特点和服务流程,提出个性化数字参考咨询服务模式、互动式数字参考咨询服务模式和云环境下的数字参考咨询服务模式,分别阐述其运作流程,希望能为高校图书馆数字参考咨询服务提供参考。

With the rapid development of information technology, network technology and mobile communication technology, university library reference service gradually develops toward digitization, networking and mobilization. According to the characteristics and processes of digital reference library services, this paper proposes the personalized digital reference service mode, the digital interactive digital reference service mode and the reference service mode in cloud environment. Their operation processes are explained, hoping to provide reference for the university library digital reference service.