中外合作数字参考咨询的质量控制比较分析

Comparative Study on Quality Control of Sino- foreign Collaborative Digital Reference Service

从国内外合作数字参考咨询服务质量评估的研究现状出发,进行国内外典型咨询系统服务质量的应用状况的对比研究,剖析当前我国在咨询服务质量方面存在的问题,并提出改善合作数字参考咨询服务质量的对策。

This paper summarizes the quality evaluation research status of domestic and international collaborative digital reference service, analyses the current problems of national quality consulting services through application status contrast of typical advisory system at home and abroad, and proposes measures of improving the quality of collaborative digital reference service.