临床服务中心在临床服务中的作用

The effect of clinical service center in the clinical service

目的探讨临床服务中心在临床服务中的作用。方法选择2012年10月-2013年10月来本院住院的患者1240例作为研究组,由临床服务中心提供服务,同时选择2012年10月-2013年10月来本院住院的患者1240例作为对照组,临床服务中心未提供服务,比较两组的送检时间、预约检查时间、8 h以外取药及取血时间、患者满意度。结果研究组的送检时间、预约检查时间明显短于对照组,差异有统计学意义（P〈0.01）;研究组8 h以外取药时间为（0.6±0.3）h、8 h以外取血时间为（0.7±0.5）h,明显短于对照组,两组对比差异有统计学意义（P〈0.01）。研究组的患者满意度明显高于对照组,差异有统计学意义（P〈0.01）。结论在临床服务中实施临床服务中心管理工作,能有效提高工作效率及患者满意度,具有较高的临床应用价值。

Objective To investigate the effect of clinical service center in the clinical service. Methods 1240 patients in our hospital from October 2012 to October 2013 were selected as research group,the center clinical service was used in research group.At the same time,1240 patients in our hospital from October 2012 to October 2013 were selected as control group,there was no center clinical service in control group.Inspection time,appointment to check the time,8-h beyond the time of taking the medicine,8-h beyond the time of taking the blood and satisfaction rate of patient in two groups was compared respectively. Results Inspection time,appointment to check the time in research group was signif-icantly shorter than that in control group respectively,with statistical difference （P〈0.01）.8-h beyond the time of taking the medicine in research group was（0.6±0.3） h,8-h beyond the time of taking the blood in research group was（0.7±0.5） h,significantly shorter than that in control group respectively,with statistical difference （P〈0.01）.Satisfaction rate of pa-tient in research group was significantly higher than that in control group,with statistical difference （P〈0.01）. Conclu-sion Implementation of clinical service center management in clinical service,which can effectively improve work effi-ciency.improve satisfaction of patient,has high clinical value.