关于加强打车软件综合管理的建议

Integrated Management of Taxi Booking Apps

中国打车软件从2012年开始上线,"嘀嘀打车"和"快的打车"通过"双向补贴"方式竞争客户,一度导致全国范围主要城市出租汽车运营秩序混乱,引起社会广泛争议。对打车软件涉及的金融系统安全、出租汽车运营秩序、群体性事件等问题展开分析。总结国内外打车软件的主要区别,指出中国打车软件的管理更为复杂、更容易引起社会矛盾。最后,建议在国家层面提出指导性意见,着重研究网络金融进入公共服务业的规则、现代信息技术服务于出租汽车营运的管理规则,以及出租汽车行业管理中政府和企业的权责界限。

Taxi booking apps were launched in China in 2012. “Didi Taxi” and “KuaiDi” compete for customers through subsidies for taxi drivers and passengers, which led to the chaos in taxi operation in major cities and caused widespread controversy. For better problem solutions, this paper discusses the is-sues involved in taxi booking apps such as the payment security system, taxi operation, mass disturbance, and etc. By summarizing the main differences of taxi booking apps between China and other countries, the paper points out that managing taxi apps in China is very complicated, which can easily trigger some social conflicts. Finally, the paper suggests the development of national guidelines with focus on the regulations on e-finance network in the public services, information technology management rules for taxi operation, and responsibility/liabilities of governments and enterprises in the taxi industry management.