从客户体验管理角度谈谈客户满意度的有效提升

Talk Effectively Enhance Customer Satisfaction from the Customer Experience Management Perspective

随着时代的进步和社会经济的发展,供电企业面临着日趋激烈的市场竞争。供电企业要想增强综合竞争力,提升自身的经济和社会效益,就需要采取一系列措施提升客户的满意度。以某地区的供电企业为例,从客户体验管理的角度分析了如何有效提升客户满意度,希望可为相关单位提供一些有价值的参考和借鉴。

With the development of economic and social progress, the power supply enterprises are facing increasingly fierce competition in the market. Power companies in order to enhance overall competitiveness, enhance its economic and social benefits, you need to take a series of measures to enhance customer satisfaction. Taking a regional power companies, for example, from the point of view of the customer experience management how to effectively improve customer satisfaction, hope can provide some valuable reference for relevant units.