摘要
客户服务是企业竞争的制高点。本文系统地分析了水务行业客户服务的体系化、人性化以及差异化等特性,并对提高客户服务管理质量进行了进一步的探讨。
The customer service is the commanding height of the enterprise competition. This paper systematically analyses the systemization, humanization and differentiation of the customer service of the water industry and further discusses the improvement of customer service management quality.
出处
《价值工程》
2014年第33期178-179,共2页
Value Engineering
关键词
水务行业
客户服务
管理
water industry
customer service, management
