摘要
电子服务已经成为图书馆主流的服务形式,但至今尚缺乏测评图书馆电子服务质量的量表。文章在进行充分文献调研和焦点小组访谈的基础上,没有人为指定测评维度,完全依靠因子分析,构建了一个包含交互质量、易用性、个性化/定制化、信息资源质量4个维度,20个测评项目的图书馆电子服务质量测评量表。数据分析结果表明,该量表具有较高的信度和效度,能够很好地计量用户感知的图书馆电子服务质量。
E-service has become the mainstream form of library service, but so far there is a lack of evaluation scale for library e-servqual. Based on fully literature survey and focus group interviews, this paper constructs a library e-servqual evaluation scale depend entirely on factor analysis with no one specified evaluation dimension. The scale contains 20 evaluation items and 4 dimensions, including interactive quality, usability, personalization/customization and quality of information resources. The results of data analysis show that the scale has high reliability and validity, which can well measure the library e-servqual of user perception.
出处
《情报理论与实践》
CSSCI
北大核心
2014年第11期98-103,89,共7页
Information Studies:Theory & Application
基金
国家社会科学基金一般项目"图书馆电子服务质量测评及其相关问题研究"的成果
项目编号:10BTQ006
关键词
图书馆
电子服务质量
质量评价
量表构建
因子分析
library
e-service quality
quality evaluation
scale development
factor analysis
