品管圈活动在门诊药房药师专业培训中的应用实践

Application of Quality Control Circle in Pharmacist Professional Training in Outpatient Pharmacy

目的:提升门诊药房药师专业培训效果。方法:按照品管圈管理模式的步骤实施各项活动,运用头脑风暴法分析培训效果欠佳的原因,采用鱼骨图探讨对策的拟定与实施,评价有形成果和无形成果,并制订标准化工作流程。结果:活动前和活动后培训效果有显著差异(P<0.01),目标达成率为84%,改善幅度为33%,圈能力得到显著提升。结论:品管圈活动的开展对提升我院门诊药房药师专业培训效果是可行的,建议推广应用。

Objective： To improve the professional training effect for pharmacist of outpatient pharmacy . Methods： Activities were implemented according to the steps of quality control circle （ QCC ） . The reasons for poor train-ing effect were analyzed by brainstorming method , the formulation and implementation of countermeasures were investigated by fishbone diagram , tangible and intangible results were evaluated and the standard work procedures were made . Results： The training effects had a significant difference （ P〈 0 . 01 ） before and after QCC with the rate of target completion of 84% and the improvement rate of 33%. Members ’ abilities were greatly improved . Conclusion： The implementation of QCC is feasible for improving the professional training effects for pharmacist in outpatient pharmacy of our hospital , it is to be worth application .