舍弗勒是怎样把“客户”变成“伙伴”的?

How did Schaeffler Deepen Partnership with Clients?

舍弗勒后市场部门的工程师会到生产最前线去,通过对生产线、生产设备的环境的考察,以及整个运行过程的评估,进而设计出最适合这个生产过程的轴承解决方案。这无疑是一个双赢的过程,客户大大提高了效率的同时,舍弗勒轴承市场也得到了进一步的开拓。

Engineers of aftermarket department in Schaeffl er are going to the frontline of production. With examination of the production line and production equipment, and appraisal of the whole operation process, they get to bring out the best solutions for bearing usage in the production process. This, undoubtedly, is a win-win situation with clients improving their effi ciency and Schaeffl er expanding its market. But actually this kind of expansion is no longer just about racing for market share, the viscosity between Schaeffl er and its clients, their mutual trust and interdependence will be enhanced enormously.Many of their relationships have surpassed that of a producer and a client. It's known that more than one company have invited Schaeffl er into their new product design process and brought out the fi ttest designs.