1Lin Y, Pekkarinen S. QFD-based modular logistics service de- sign [J]. Journal of Business & Industrial Marketing, 2011, 26 (5): 344-356.
2Prakash G. Service quality in supply chain: empirical evidence from Indian automotive industry [J]. Supply Chain Management: An International Journal, 2011, 16(5): 362-378.
3Rao S, Goldsby T J, Griffis S E, et al. Electronic Logistics Ser- vice Quality (e LSQ): Its Impact on the Customer's Purchase Satisfac- tion and Retention [J]. Journal of Business Logistics, 2011, 32(2): 167-179.