摘要
This paper states the importance of provide quality service in hotel industry.The key lessons to be gleaned from the present review are:the advanced training design;the development of service culture&service value throughout the organization;and positive attitudes to complaints.It is also important to have a key person in the organization to stimulate and facilitate the whole process.
This paper states the importance of provide quality service in hotel industry. The key lessons to be gleaned from the present review are： the advanced training design; the development of service culture ＆ service value throughout the organization; and positive attitudes to complaints. It is also important to have a key person in the organization to stimulate and facilitate the whole process.
出处
《科技视界》
2014年第33期200-200,共1页
Science & Technology Vision
