心理契约契合度对员工行为意向的影响机制研究

Research on Influence Mechanism of Psychological Contract Fit on Employee's Behavioral Intentions

作为维系员工与企业之间的心理纽带,员工心理契约契合程度会影响员工对企业的态度与行为。本研究采用问卷调查法,以酒店员工为研究对象,探讨心理契约契合度对员工工作满意度、离职意向和工作投入等行为意向的作用机制。层级回归分析结果表明:心理契约契合度对员工工作满意度、离职意向和工作投入均产生显著影响;工作满意度在心理契约契合度对员工离职意向与工作投入作用关系中都起部分中介作用,中介效应显著且稳健。现代企业管理者在分析及应对员工离职和工作投入等问题时不仅要关注员工是否满意,还须重视并积极与员工建立和维系一个良好的心理契约。

As a psychological bond in maintaining the relationship between the employee and the enterprise, the employ- ee＇s psychological contract fit influences the employee＇s behaviors and attitudes to the enterprise. This research aims to explore the influence mechanism of psychological contract fit on employee＇s behavioral intentions like job satisfaction, turnover intention and job engagement by using questionnaire survey among hotel employees. Results by hierarchical re- gression modeling show that the psychological contract fit has significant impact on the employee＇s job satisfaction, turn- over intention and job engagement. And the job satisfaction partially mediates the influence of psychological contract fit on both the employee＇s turnover intention and job engagement, whose mediating effect is significant and robust. When dealing with the problems of employee＇s turnover and job engagement, the enterprise managers should not only focus on job satisfaction, but also pay enough attention to establishing and maintaining a good psychological contract with their em- ployees.