阅览室人性化管理与读者素质提升的创新研究——以中国矿业大学图书馆综合阅览室为例

Innovative Research of Reading Humane Management and Readers Quality Promotion of University Library——In the case of Comprehensive Reading Room of the Library of China University of Mining and Technology

介绍了中国矿业大学图书馆综合阅览室在创新视野下针对阅览室工作所遇到的具体问题,以服务创新、态度创新的理念开展工作,在制定工作规范、合理分配员工工作、开展多元化服务、提高服务水平、完善数据统计、提高效率、提升读者素质等方面所做的有益尝试,探讨其在人性化管理及提升读者素质方面的实践价值;对未来工作提出建议,以小见大,抛砖引玉,以期促进我馆及高校图书馆事业的发展。

For some problems that the comprehensive reading room encountered when working with service and attitude inno- vation vision, advantageous attempts were made by the library comprehensive reading room of China University of Mining and Technology on the aspects of making work specification, allocating work rationally, Providing diversi- fled services, improving service levels, improving statics, increasing efficiency, servicing to readers and Improving the quality of readers Imperceptibly etc. The attempts were introduced, its practice value in the humane manage- ment and enhancing the quality of readers was investigated, and some suggestions were given in this article in order to promote the development of our and University Library