摘要
目的探讨本院开展品管圈活动的具体方法及实施效果。方法主要包括设立品管圈督导小组,宣传学习,组织培训,逐步试点,全院推广及无形成果,有形成果。结果通过品管圈活动,解决了护理质量管理工作中的问题,更重要的让护士从中享受到品质改善的成就感,推动护理质量的持续改进。结论认为品管圈作为一种优秀的管理办法,它自下而上的管理模式与自上而下命令式管理模式相结合形成双轨制管理新模式,符合现代医院管理理念,解决了护理质量管理工作中的问题,推动了护理质量的持续改进。
Objective To study effects and specific method of carrying out the quality control circle activities. Methods The establishment of quality control circle steering group learning, propaganda,training organization, and gradually the pilot, the promotion and intangi-ble results, tangible results. Results Through quality management circle activity, solve the problems in nursing quality management work,and it is more important for nurses to enjoy the quality improvement of achievement, facilitating the continuous improvement of nursing quality.Conclusion That quality control circle as a kind of excellent management, command management mode and top-down manage-ment mode which combined to form a new bottom-up system management mode of double track, conforms to the modern hospital man-agement concept, solves the problems in the management of nursing quality, and promote continuous improvement the quality of nursing care.
关键词
品管圈
质量管理
运用与推广
Quality control circle
Quality management
Use and promotion
