上海市公立医院志愿者参与动机调查研究

Study on volunteer motivation in Shanghai public hospital

目的:了解医院志愿者的参与动机,为提升医院志愿服务管理质量与效率提供相关建议。方法:在文献检索和专家访谈的基础上,以上海市3家公立医院的志愿者作为调查对象,采用自设问卷方式进行调查,运用简单对应分析等方法对结果进行分析。结果:不同职业状态的被调查志愿者在参与志愿服务的动机及喜爱的激励方式存在差异;志愿者的职业状态与选择医院的动机之间存在对应关系(Chi-Siquare=53.344,P<0.01)。结论:志愿者行为并未排除志愿者行为获得"回报"的可能性,同时医院开展志愿服务具有巨大优势,对志愿者有较大吸引力。

Objective：To understand the hospital volunteer motivation and provide suggestion to improve the quality and efficiency of hospital volunteer management. Methods：On the basis of the literature search and expert interviews, volunteers in three public hospitals in Shanghai were investigated by self-made questionnaire. By simple correspondence analysis, the results were analyzed. Results：Volunteers with different occupational status had different participation motivations and prefer to different kinds of incentives. There was a corresponding relationship between the reason why volunteers chose to service at hospital and employment status of hospital volunteers（Chi-Siquare=53.344,P〈0.01）. Conclusions： Volunteer behavior does not rule out the possibility of“return”. At the same time, hospital has a huge advantage of organizing all kinds of volunteer activities. It has great appeal to volunteers.