浅谈医疗服务的性质及其对医院管理的指导意义

Discuss the Nature of Medical Services and the Significance for Hospital Management

在商品经济条件下,医疗服务也是商品。但是医疗服务具有自身的复杂性与独特性,而这些因素将会对医疗服务品质造成影响。只有认清了医疗服务的本质,才能在实际的医院管理过程中,采取标准化操作、流程化控制、精益化管理及人文建设,不断提高医疗服务水平,保证医疗服务质量。因此,深入研究与探讨医疗服务的本质与独特性,对现实的医院管理具有重要的指导意义。

In the context of commodity economy, medical services are also commodities, but health care has its own complexity and uniqueness, which will affect the quality of medical services. Only a clear understanding of the nature of medical services, hospital could take standardized operation, streamlined control, delicacy management and humanistic construction, to constantly improve the level of medical services and ensure the quality of medical services. Therefore, it is an important guidance for hospital management to further study and discuss the nature and uniqueness of medical services.