基于物流企业成长性的知识管理对绩效的影响研究——服务创新视角

The Impact Study of Knowledge Management on Performance Based on Logistics Enterprise Growth——From the Perspective of Service Innovation

考虑企业成长性是由于企业各生命阶段的需要不同,因而对知识管理的迫切性、创新意愿也不同,进而对绩效的影响程度更存在差异。将知识管理分为知识共享和知识创造,服务创新分为理念创新、技术创新、组织创新和市场创新,据此构建理论模型,并进一步选择419个样本进行实证。利用结构方程分析表明,在成立不到10年的企业中,知识共享对技术创新、知识创造对组织创新以及理念创新对企业绩效的正向作用均不显著;在成立超过10年的企业中,知识共享对市场创新的正向作用不显著,其他潜变量之间均有显著的正向影响。从整体上看,服务创新在知识管理对物流企业绩效的影响中起中介作用。

The enterprises have different needs in various life cycle,thus its willingness to innovate and the urgency of knowledge management are also different,which has further different impact on their performance.Knowledge manage-ment is divided into knowledge sharing and knowledge creation;service innovation is divided into concept innovation, technology innovation,organizational innovation and market innovation.Based on the previous division,the paper establi-shes the theoretical model of assumption,and selects 41 9 samples for further evidence.Structural equation analysis shows as follows：In enterprises with a history of less than 1 0 years,knowledge sharing has no significant positive impact on technology innovation;knowledge creation has no significant positive impact on organizational innovation,concept innova-tion and business performance.In enterprises with a history of more than 1 0 years,knowledge sharing has no significant positive impact on market innovation and others have significant positive impact.Overall,service innovation plays an in-termediary role between knowledge management and performance.