微信馆情通报服务

Situation of Library Report Service by WeChat

【目的】通过图书馆微信公众号向读者及馆员实时地通报馆情。【应用背景】读者在入馆之前很难了解馆情,馆员的资源维护任务日益繁重,而微信深受读者的关注,成为通报馆情的重要渠道。【方法】利用微信公众平台提供的接口,连接图书馆的各类业务系统与平台,结合模拟HTTP请求、读者身份鉴权、定时发送消息等技术和方法,将各类馆情发送给读者和管理员。【结果】实现了读者点击菜单返回馆情消息、点击消息链接返回数据统计与分析详情页面、回复查询命令字检测网络资源的可用性状态等功能。【结论】馆情通报服务能够方便读者实时地了解馆情,提升图书馆管理与服务绩效与质量。

[Objective] To report the situation of library for readers and librarian by WeChat in real time. [Context] It is difficult for readers to understand the situation of library before entering library, the resources maintenance tasks of librarian is onerous increasingly. WeChat is deeply given much attention by readers, and becomes the important channels for situation of library report. [Methods] Using WeChat platform interfaces and technology of simulating HTTP request, identity authentication of readers and regularly sending messages, and connect all kinds of service system and platform of library, then send it to readers and administrator. [Results] WeChat public account developed in this paper provides the situation of library, the detail pages of data statistics and the usability status of network resource for readers. [Conclusions] Situation of library report service by WeChat is convenient to users, increases efficiency and quality of library manage and service.