医患关系现状及改善策略研究——以广东省湛江市为例

On the Status and Improvement Strategy of Doctor-patient Relationship——Taking Zhanjiang City of Guangdong Province as an Example

医患关系的改善对于提高人民健康水平、构建幸福社会具有重要意义。影响医患关系的因素有医疗制度、就医流程、医疗知识的不对称、沟通技巧、媒体倾向等。为改善医患关系和实现医疗服务的便利性、可靠性、信任性、公益性,就要从医疗制度、就医流程、医患沟通技巧、媒体管理等方面进行改进。

It is great significant for people＇s health level raising and the construction of happy society to improve the doctor-patient relationship. Factors that influence the doctor-patient relationship are medical system, medical treatment processes, asymmetry of medical knowledge occupying, communication skills and the tendency of public media, etc. In order to improve doctor-patient relationship and achieve the convenience, reliability, trust and public welfare of medical services, some aspects, such as medical system, treatment process, doctor- patient communication skills and media administration, should be advanced.