摘要
从图书馆的服务模式、发展趋势来看,互动性一直存在于图书馆服务之中,并且表现得越来越明显,开始出现以此为特征的互动性服务。互动性服务是建立在知识服务之上,以解决用户问题为主,提供解决方案或知识服务产品的新型服务,具有互动交流、参与服务、解决用户问题、信息增值等特征。
From the development trend and service mode of library service,interaction has always existed in the service,and begins to appear the interactive service characterized by it.The interactive service is a new service mode taking the solution of users＇ problems as orientation.It provides solution or knowledge service products.It has characteristics of free communication,participant service,solution of users＇ problems and information value-added.
出处
《图书馆工作与研究》
CSSCI
北大核心
2014年第12期29-32,共4页
Library Work and Study
关键词
互动
信息服务
图书馆服务
Interaction
Information service
Library service
