“一口式”社区事务受理服务系统的关键技术

Key Technologies of “One-Window” Community Affairs Acceptance and Process Services System

传统社区服务体系中存在信息孤岛现象和协作困境.针对这种情况,提出基于技术与组织互构视角的社区事务受理服务系统解决方案.方案首先研讨基于"前台一口受理、后台分工协同"理念的社区事务受理服务系统的概念模型选择;然后在过程集成的概念模型基础上,利用虚拟机技术和消息中间件技术设计出虚拟空间和现实组织结构相匹配的系统技术架构;最后根据技术与组织结构互动的逐步演进过程,修正其技术架构.该方案既会被整个组织结构所接纳,也能体现技术特点,使得技术与组织结构相得益彰.

There are Information islands and collaboration trouble in the traditional community service system. In view of this, we propose a solution of community affairs acceptance and process services system based on the perspective of technology and organization structure. The solution researches community affairs acceptance and process services system model selection based on one window acceptance and one ensemble operation first. And, on the basis of the process integration model, we used the virtual machine technology and message middleware technology to design the system technical architecture for matching the virtual space and the real organization. Finally, according to the evolution of technology and organizational structure gradual interaction, we revised its technical architecture. The solution will be accepted by the entire organization structure, also can reflect technological characteristics. It makes the technology and organization structure contrast and complement each other.