我院7251例药物咨询情况统计与分析

Statistics and Analysis of 7251 Cases of Pharmaceutical Consultations in Our Hospital

目的:为持续提高药物咨询水平和药学服务质量提供参考。方法:收集我院2012-2013年为患者和临床医护人员提供的有价值的药物咨询记录共计7 251份,统计这些记录的咨询人员情况、咨询方式、咨询内容、咨询解答情况,并将咨询内容进行分类分析。结果:咨询人员中83.6%为患者;咨询方式以当面咨询为主,占81.3%;咨询内容以咨询药物的用法、用量、疗程、功效、适应证最多,占51.7%;咨询者提出的问题中74.0%药师能当面直接作出回答。结论:药师为患者和临床医护人员提供的药物咨询服务,可很好地解答其在用药方面的诸多疑问,引导合理用药,同时增进了药师与医护人员之间的联系,促进了临床合理用药。

OBJECTIVE： To provide reference for improving the level of pharmaceutical counseling and the quality of pharmaceu- tical care continously. METHODS： A total of 7 251 cases of pharmaceutical consultations were collected, which were provided by the pharmacists for the patients, nurses and doctors during 2012-2013 in the hospital. All the pharmaceutical consultations were statistical- ly analyzed and categorized according to the information of consultants, consulting manners, consulting contents and solutions. RE- SULTS： 83.6% of the consultants were patients and 81.3% of the consulting manners were face to face consultations. 51.7% of the consulting contents were about the usage, dosage, treatment course, effects and indications. 74.0% of the consultations could be solved directly by the pharmacists immediately. CONCLUSIONS： Pharmaceutical consultation, which is provided by the pharmacists, could solve patients＇ questions about medications to guide rational drug use; meanwhile, it also strengthens contact between pharma- cists and medical staffs to ensure clinical rational drug use.