摘要
目的探讨综合管理提升门诊患者满意度的措施及效果评价。方法由院长亲自抓提升门诊满意度的工作,院长每周主持满意度专题会议、强化员工劳动纪律及医生停改诊制度的落实,及医护人员临床技能提高、患者就诊的细节服务等方面综合管理措施。结果实施综合管理半年后,门诊患者就医环境、医护人员服务态度、排队等候时间三方面的满意度不同程度的提高(p<0.05)。结论综合管理措施有效提升门诊患者满意度,对促进医患关系和谐起积极作用。
Objective To investigate the comprehensive management measures and effect evaluation of im- proving the satisfaction of outpatients. Methods By the president personally outpatient satisfaction with work, Dean chaired weekly conferences, enhanced employee satisfaction of labor discipline and the doctor stopped to diagnosis system implementation, comprehensive management measures of clinical skills and medical personnel, patients to im- prove service details etc. Results The implementation of comprehensive management after half an year, outpatient medical environment, medical staff service attitude, waiting time from three aspects of the satisfaction of different de- gTee enhanced （p 〈 0.05 ）. Conclusion Comprehensive management measures enhance the outpatient satisfaction effectively, and promote harmonious relations between doctors and patients, which play a positive role.
出处
《现代医院》
2014年第12期108-110,共3页
Modern Hospitals
关键词
综合管理
门诊
满意度
效果
Comprehensive management, Outpatient service, Satisfaction, Effect_.
