护理层级管理在提高临床护理服务质量中的作用

Nursing hierarchy management in improving the quality of clinical nursing service in the role

目的探讨护理层级管理在临床上护理服务质量提高中的作用。方法将在我院工作的80例护士随机分为两组。对照组采用常规护理,实验组采用护理层级管理,比较两组护理管理前后理论考试成绩、护理质量评分、护理满意度。结果实验组护理管理前得分与对照组相比差异不显著(P>0.05);护理管理后,实验组本科得分为(91.52±18.55)分、专科得分为(88.74±19.11)分,高于对照组,差异具有统计学意义(P<0.05);实验组采用护理层级管理后基础护理治疗评分为(97.32±1.34)分、健康教育评分为(96.01±1.32)分、护理文书评分为(96.21±2.03)分、护理操作评分为(96.18±2.35)分、病房管理质量评分为(95.45±0.67)分,均高于对照组,差异有统计学意义(P<0.05);实验组护理管理后患者满意度评分为(94.54±0.76)分、护士对工作满意度评分为(95.63±1.27)分,均高于对照组,差异具有统计学意义(P<0.05)。结论护理层级管理能够有效地提高护理服务质量和护士满意度。

Objective To investigate the quality improvement effect of nursing level management in clinical nursing service. Methods A total of 80 cases of nurses in our hospital were randomly divided into two groups. The control group received routine nursing care, the experimental group used nursing management, the theory examination score, nursing quality, nursing satisfaction score were compared between two groups before and after nursing management. Results The nursing management scores of the experimental group compared to the control group had no significant difference before intervention（P〉0.05﹚; after nursing management, the undergraduate score of experimental group was （91.52±18.55﹚, specialist score was（88.74±19.11﹚, was higher than that of the control group（P〈0.05﹚;the experimen-tal group adopted the basic nursing treatment and nursing after the score of hierarchical management （97.32±1.34﹚, health education score （96.01±1.32﹚, nursing document score （96.21±2.03﹚, nursing operation score of （96.18±2.35﹚, ward management quality score（95.45±0.67﹚, was higher than that of control group （P〈0.05﹚; the experiment group of nursing management after the patient satisfaction scores （94.54±0.76﹚, nurses on job satisfaction score （95.63±1.27﹚, was higher than that of control group（P〈0.05﹚. Conclusion Nursing hierarchy management can effectively improve the quality and nursing service satisfaction.