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S快递公司快递服务质量评价与分析 被引量:4

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摘要 本文在S快递公司评价指标体系的基础上,进行顾客满意度调查,并采用模糊评判方法对调查结果进行分析,得出S快递公司在整体快递服务质量和单项快递服务质量上需要做出的改进。
作者 袁珺
出处 《中小企业管理与科技》 2015年第5期123-124,共2页 Management & Technology of SME
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