四川大学华西医院创新构建社会评价体系

Creative Construction of Social Evaluation System by West China Hospital of Sichuan University

社会评价是指导医院改革和发展的重要参考。四川大学华西医院从患者、医院相关方和社会公众3个角度入手,创新构建包括患者满意度、相关方专家评议和社会公众网上评议的社会评价体系,努力打造患者满意、社会满意的医疗服务环境。经过多年的构建及应用,社会评价体系在推进医院建设与发展中取得了良好成效,在医疗机构开展的行风群众满意度测评中,综合排名大幅度提升。

Social Evaluation is an important reference to guide the reform and development of a public hospital. In view of the patient, hospital stakeholders and the public, West China Hospital of Sichuan University creatively constructed a social evaluation system, including patient satisfaction degree, expert appraisal and online public comment, in order to maintain a good medical environment. After several years of construction and application, the system has been quite effective in promote the development of the hospital. In the assessment of patients＇ satisfaction degree toward the hospital, we made a great improvement.