全球化世界中城市酒店文化及其管理——以加纳索亚理地区酒店为例

Urban Culture of Hotel and Hospitality Management in The Next Global World: Importance of Foreign Languages and Their Influences on Urban Hospitality Management

当前,全球化使双语成为现实需求,加纳酒店和旅游产业的繁荣亦需要一种便利的语言,以实现与客户和游客的交流。毋庸置疑,多元的社会文化需要多种社会语言。而对于非母语语言技能的习得,不仅是一种交流能力,更是一种文化能力。一个会说外语的人有着更强的自由性,更具发散性思维能力、创造力和认知能力。在加纳酒店业发展过程中,重视汉语和法语的需求,不容忽视。加纳的邻国大多说法语,中国在非洲特别是在加纳的影响日益增强,因此,精通汉语对于加纳城市和国内商业的发展都大有裨益。加纳在国际舞台上的地位越来越重要并获得广泛认同,如要获得更好的发展,还需重视英语以外的外语,以助于其融入全球村和西非等区域地区。

This paper looks at the kind of service experienced when front-desk staffs of hotels in Sunyani handled telephone reservations by French and Chinese callers. The current global stage has occasioned the need for bilingualism to have a facilitated language interface with customers and guests in the Ghanaian hotel industry and tourism aspirations. The world today is undoubted a multi-cultural society and would have to also have a society that must be multi-lingual. Acquisition of skills in other languages is not only restricted to the capability of communicating with people who speak them. Though without any scientific bases, it is evident that an individual that speaks a second language has free mobility and achieves superior divergent thinking, creativity and cognitive development. The need for proficiency in Chinese and French languages in urban hospitality in Ghana cannot be downplayed. China as a nation is making giant strides in Africa and specifically in Ghana and proficiency in the language will open avenues for trade and domestic business. Ghana has played very important roles in international circles and has had worldwide recognition. As she positions herself for a better Ghana agenda, attention must be given acquisition of foreign languages apart from English to facilitate her integration well in the West African sub-region and the global village. Globalization has come to stay and integration of bilingual dimensions into language acquisition, especially Chinese and French, is one of the key components to the nation＇s quest to stand tall among the nations of the world.