集中监控模式下的信息通信网络故障管理探索与实践

Discuss on the Exploration and Practice of Information Communication Network Fault in the Centralized Monitoring Mode

随着信息通信网络设备功能和业务服务的发展,信息通信网络集约化管理正在逐步成为互联网时代新型的管理模式。以"管理幅度"理念为背景探讨了扁平化集中监控与层次化故障管理的管理幅度规划影响因素。结合工程实践论述了集中监控模式下故障管理的网络设备告警获取、告警标准化管理、告警派单规则制定与分析、告警故障工单预处理、渠道优化与应急预案、管理流程穿越与质量管控6个环节的功能机制、策略方法和注意事项。以大数据技术、虚拟化技术为例,分析了新兴技术在集中故障管理中的工程实践价值和管理支撑意义。

With the development of the information communication network equipment functions and business services, intensive management of the information communication network is gradually turning into a new management model. The influencing factors of management span planning were discussed based on flatting centralized monitoring and hierarchical fault management. The functional mechanism, announcements, strategies and methods were discussed from the six fault management aspects （equipment alarm obtaining, alarm standardized management, alarm rules and aualysis, fault work order pretreatment, channel optimization and contingency plan, process through and quality control）. The engineering practical value and management supporting values of emerging technology were analyzed in centralized fault management, such as big data technology, virtualization technology, etc.