摘要
根据对基层供电企业供电服务满意度测评结果,分析当前基层供电服务工作中存在的不足,研究畅通服务渠道、建立更亲切友好的服务界面、提升服务品质的策略,以实现客户对供电服务的满意度和社会美誉度的持续提高,进而提升电网企业核心竞争力。
According to the power supply service satisfactionsurvey results of basic level power supply enterprises, the article analyzes the current shortcomings in the primary power supply in the service work, studies and establishes smooth service channels and more friendly service interface, to improve the service quality and customer satisfaction. It also achieves power supply service and social reputation and enhances the cOre competitiveness of power grid enterprises.
出处
《电力需求侧管理》
2015年第1期49-51,共3页
Power Demand Side Management
关键词
供电服务
客户满意度
优质服务
power supply service
customer satisfaction
quality of service
